All About Your Baggage

Baggage Check-in

Upon delivery of your baggage, which you wish to check-in, we shall take custody of, and issue a " Baggage Identification Tag" which will be placed on each piece of your checked-in baggage.

Acceptance Policy

>> Oman Air will accept your luggage only upon presentation of a valid ticket for travel on Oman Air flight.

>> Your baggage will be checked-in to your final destination.

>> Baggage must be packed and secured in suitcases or similar containers in order to guarantee safe transportation.

>> Baggage handed over to the check-in agent at the desk, should have been packed by your own self and you must be aware of its contents for security and safety reasons of yourselves, other passengers and the aircraft.

We Recommend That You...

>> Place your name and address on the inside as well as the outside of your baggage.

>> Carry valuable items such as electronic equipment, cameras, films, cash and jewelry with you on board the aircraft.

>> Do not place any of the above items / valuables in your baggage which is to be checked-in.

>> Advice the check-in agent before checking your baggage, if you are deviating from the itinerary stated on your ticket.

>> Carry necessary items such as medication, prescriptions, tickets, passports, other legal documentation and keys along with you on board the aircraft.

>> Claim your baggage immediately upon arrival.

Baggage Reclaim on Arrival

You will be able to retrieve your checked-in baggage from the Baggage Claim area at the airport of destination. Since baggage is quite similar in style and color, we recommend that you inspect your luggage closely and check the baggage tag which was placed at the origin to ensure you claim your own items.

If you are unable to locate your baggage upon arrival, you should notify a Baggage Service agent prior to leaving the airport. At that time, the agent will assist you file a Passenger Irregularity Report which will assist us to locate the baggage.

Items Removed By Airport Security Personnel

Oman Air will not be responsible or liable in respect of articles that are removed from your baggage by airport security personnel in accordance with applicable laws and regulations.

Lost Articles

Passengers who need assistance in locating an item left onboard an Oman Air aircraft, or left behind at an Oman Air boarding gate area, should contact the Oman Air airport staff where travel was completed or the airport at which the item was last seen.

We will search for your missing property and contact you ONLY if we have located any of the missing or left behind items or something that is similar to what you have described.

Claim Procedures

>> Lost Baggage

>> Delayed Baggage

>> Damaged Baggage/Missing Baggage Content

>> Baggage Claim Follow-up

For all your immediate written enquiries pertaining to loss or damaged bag, please contact our nearest Oman Air Office or our Baggage Services Agents at your destination airport, providing the following information:

>> Name of passenger traveling (as read on ticket)

>> Baggage Irregularity Report reference number (PIR)

>> Flight number and date of travel

>> Airport location where baggage report was filed

>> Any other pertinent information

Note *The above documents will be required to process your enquiry.

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