Oman consumer watchdog claws back more than OMR50,000

Almost OMR53,000 was recovered for consumers in Dhofar during the first half of the year, according to the Public Authority for Consumer Protection (PACP).

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“The Department of Consumer Protection in Dhofar managed to recover OMR52,350 for consumers during the first half of 2017. These refunds are part of the department's efforts to resolve complaints received by consumers through friendly settlements,” the PACP said.

Ali Al Basrawi, Director of the Department, stated that there were a total of 492 complaints received from different sectors, with the automotive sector at the top.

“The automotive sector and its services, including the vehicle repair workshops, tires and spare parts, received a return of about OMR31,241 while the labour sector had a return of OMR6,680 to consumers,” Director Al Basrawi said.
 

The electrical and electronic sector received a total of OMR 3025 in recoveries, while OMR 2524 was recovered in the aluminum and blacksmithing and carpentry sector.

OMR 2250 was recovered in the telephone and services sector and RO 2205 was recovered in furniture and mattresses.

According to the report, the travel and tourism sector amounted to OMR1,721 while the construction sector recovered OMR1,015 to consumers.

“These efforts come in order to preserve the rights of consumers and to return their right to them in every way, either by solving complaints through friendly settlement methods or by referring them to the judicial authorities in accordance with the procedures approved by the Consumer Protection Law No. 66/2014 and its executive regulations,” PACP said.